How Does After-sales Service Play an Important Role for a Machinery Manufacturer
How Does After-sales Service Play an Important Role for a Machinery Manufacturer
Definition:
After-sale service refers to a series of services provided to consumers by manufacturers or dealers after they sell their products (or services) to consumers, including product introduction, delivery, installation, debugging, maintenance, technical training and door-to-door service.
The contents of after-sales service mainly include:
1. Install and debug products for consumers;
2. Provide technical guidance on application and other aspects according to the requirements of consumers;
3. Ensure the supply of spare parts for maintenance;
4. Responsible for maintenance services;
5. Handle customers’ letters and visits, and answer customers’ inquiries.
At the same time, we collect consumers’ opinions on product quality in various ways and make timely improvement according to the situation.
How is beidou‘s after-sales service to their fertilizer clients?
A: To solve customer’s on-site problems through phone call;
B: Visiting solution: The after-sales department will pay a visit for problems which can not be solved through phone call;
C: Telephone follow-up: Customer service staff will call back for feedback of problems solved through phone call;
D: Return visit: Irregular visit to customers or telephone follow-up for satisfaction survey;
E: After-sales team: Each of them have serve for beidou more than 5 years, with rich experience on installation and adjustment.
What’s more, they can speak English to a sucessful commnunication.
Conclusion:
Objectively speaking, high-quality after-sales service is the product of brand service economy, and the after-sales service of brand-name products is often better than that of miscellaneous products. When buying a set of BB fertilizer machinery, pls choose a superior aftersales services manufacturer.
This article is contributed by Beidou Overseas Business Department.
The previous blog is 100 questions on fertilizers knowledge(2)